Shipping policy

**SHIPPING POLICY**

Thank you for visiting and shopping at Weetale (https://weetale.com/). Below are the terms and conditions that constitute our Shipping Policy.

**1. Order Processing & Production Time**
* **Standard Orders:** Processed and dispatched within 1–3 business days.
* **Handcrafted / Customized Items:** Require 2–5 business days for careful crafting and inspection before shipment.
* Orders are not processed, shipped, or delivered on weekends or public holidays.
* All orders are dispatched from our fulfillment center located in Iowa City, IA, United States.

**2. Domestic Shipping Rates & Delivery Estimates (United States)**
We offer the following shipping options within the United States:

| Shipping Method | Estimated Delivery Time | Shipping Rate |
| :--- | :--- | :--- |
| **Standard Shipping** | 8–15 business days | **FREE** on orders over $50.00<br>($8.00 flat rate for orders under $50.00) |
| **Express Shipping** | 3–5 business days | $35.00 flat rate |

*Please note: Delivery estimates begin from the date of dispatch, not the time of order placement.*

**3. International Shipping (Rest of the World)**
* We ship internationally via **DHL eCommerce** (including DHL eCommerce Parcel Direct).
* **Shipping Rates & Delivery Times:** Exact shipping fees and estimated delivery timelines will be calculated and displayed dynamically at checkout based on your delivery destination and package weight.
* **Customs, Duties & Taxes (DDP Supported):** Our checkout supports prepaid duties and taxes where available, ensuring a seamless customs clearance process with no unexpected fees upon delivery. Any additional local customs fees incurred outside this service remain the customer's responsibility.

**4. Shipment Confirmation & Order Tracking**
You will receive a shipment confirmation email containing your tracking number once your order has shipped. The tracking status will become active and begin updating online within 24–48 hours of dispatch.

**5. Damaged Packages in Transit**
If your package arrives damaged or items are missing, please save all packaging materials and goods before filing a claim, and contact us immediately with clear photographic evidence at service@sevendailygrace.com.

**6. Contact Us**
If you have any questions or inquiries regarding your order's delivery status, please contact our customer service team at:
* **Email:** service@sevendailygrace.com
* **Operating Hours:** Monday – Friday, 9:00 AM – 6:00 PM (EST)